Articles

2020/21 will go down in the history books as the airline industry’s most turbulent period to date, with massive fluxes in passenger volumes globally due to the COVID-19 pandemic. Regaining passenger confidence has become a critical factor for airlines to weather the ongoing economic storm and remain competitive in the uncertain year’s ahead.

Airlines - which can span globally - currently have many systems that are in play which deal with a vast amount of data that they create, collect and hold. However, this data can become isolated in silos and when that data needs to be exchanged, it is not always a smooth transition - which can affect document management processes. Not only does this affect operational integrity when something goes wrong, but also the safety and security of both the data and the organisation too.

Since the cloud has arrived, one common argument organisations have had against using it has been around whether it’s secure enough and how it fares against legacy systems. In fact, in a LinkedIn survey from 2016, “general security concerns” was named the biggest barrier to adopting cloud.

The airline industry, much like technology, is constantly evolving and adapting to new consumer habits, expectations and requirements around safety and security. As such, airlines are always looking for ways to adopt new and emerging technologies such as document management systems into their organisations in order to enhance both the customer experience and internal operations alike. In this article we take a look at three examples of technology trends that airlines are using to shape the future of the industry for 2019 and beyond including: Biometric technology AI and Robotics Accessibility  Cybersecurity and cloud

Cloud technology is reshaping business in many industries around the world: healthcare, education, government services and even financial organisations are waking up to the opportunities for streamlined processes, increased efficiency and improved operational reliability that the cloud provides. And the airline industry is no exception. With so many disparate operations spread out over vast geographical areas, having a centralised system for controlling documentation, processes and schedules is vital in running an airline that operates safely, on budget and on time.

New technology is revolutionising air travel across the world. It is making flights more efficient and eco-friendly. It is helping to improve security and make flight planning and operations more effective. And, of course, it is constantly changing passengers’ lives for the better – from faster check-ins and a better airport experience through to innovations that make flying more comfortable and rewarding.