Airbus and Boeing aircraft are highly complex pieces of machinery and through improvement and development are becoming more advanced than ever. So it makes sense that supporting documents for these aircraft would reflect this in terms of both detail and complexity. Using a structured format such as XML for aviation documents means the information can be integrated and read by an aircraft’s on-board computer system. Airbus’ MEL integration with the flight management system is a real example of this. However, this has led to a mismatch between aircraft manufacturers and airline operators because these structured documents aren’t easy for end-users to deal with.
While it’s essential for airlines to maintain their documents on a regular basis for compliance reasons (e.g. EU-Ops or FAA regulations), trudging through masses of scientific XML documents day in, day out can be a chore.
Additionally, this problem can be much worse during peak seasons when new aircraft are being bought or leased, and so the document management requirements increases exponentially. This ends up putting an increasing amount of pressure on in-house publishing teams as they battle to update, publish and distribute documents on time and to the right people. All this is however essential in order to ensure compliance, safety and getting aircraft into service.
However, with so much on the line, a pressurised delivery environment can contribute to human error. One critical mistake in a document could seriously damage an airline’s flight operations. But when airline document management is a must, what can be done to help your publishing team during peak times without losing control of your documents?
Read the rest of the article to consider two different options.
Invest in Training and Infrastructure
All staff require training and development, that’s a given. Therefore, your airline could simply bite the bullet and invest in specialist XML training for your in-house team or hire in new external talent. Additionally, you would also need to consider the cost of investing in the right infrastructure and software. Especially if you think about how much you would need to scale up your team when the manpower is needed.
However, this can all end up being costly for overheads - after all, while it may be easy drafting in new staff and investing in training, scaling back down during quiet periods may not be as easy to do. In terms of infrastructure and software, current in-house solutions aren’t well designed for end-users in mind, largely down to not being user-friendly. Therefore, these solutions don’t tend to meet the requirements or expectations that you might need and could create more work than is needed.
Work With the Right Experts
The alternative of working with document management experts means you could be saving on costs in the long-run. In addition to this, it could help ease the stress for your in-house team in managing and manipulating documents and instead, they could concentrate on other important duties as subject matter experts.
Partnering with an airline document management expert means you can keep full control over documents, but with the benefit of receiving a much-needed boost in your document management efforts when you really need it.
Reap the Benefits
Managing complex, structured documentation in-house is a burden for airline employees. Especially if they have no specific expertise in the likes of XML, FrameMaker publishing or other kinds of document manipulation. Also, when you consider how flawed some in-house solutions can be, it creates more challenges for under pressure employees and affects:
- Organisational efficiency
- Utilisation rates
- Quality control
The alternative for airlines is to partner with document management experts. The great thing about this solution is that you’ll be granted an extended team of experts that can scale to meet demand when new aircraft are purchased - without the need to spend on an entire department of in-house employees just to deal with the influx of documents. Plus, you’ll reap the rewards of this extended team in helping your airline organisation run smoothly and ensure that you meet important deadlines, meet regulatory hurdles and sail through audits.
Learn more about the benefits of working with a partnered document management solution by downloading our free interactive guide.